Frequently Asked Questions
Everything you need to know about your Atelier New York experience.
What is your standard shipping policy for domestic orders?
We offer complimentary UPS Ground shipping on all domestic orders over $500. For orders below this amount, a flat rate is applied at checkout. Most orders are processed and shipped within 1-2 business days.
How do I initiate a return or exchange?
Items in original, unworn condition with all tags attached may be returned within 14 days of delivery. To start a return, please visit our online portal or contact our concierge team for a pre-paid shipping label.
Are the items sold on Atelier New York authentic?
Absolutely. Atelier New York is an authorized retailer for every brand we carry. Each piece is sourced directly from the fashion houses and undergoes a rigorous quality control check before shipment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via DHL Express. Please note that international customers are responsible for any customs duties or import taxes incurred by their local government.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate modifications or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a seamless checkout experience.